Royal Reels

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Terms and Conditions

Last Updated: July 17, 2025

1. Acceptance of Terms

By accessing and using royalreels.store ("Website"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Royal Reels provides an online platform for purchasing fishing gear, equipment, and accessories. We offer a wide range of fishing products including rods, reels, tackle, bait, and related fishing equipment.

3. User Accounts

3.1 Account Creation

You must provide accurate and complete information when creating an account
You are responsible for maintaining the confidentiality of your account credentials
You must be at least 13 years old to create an account
Users under 18 require parental consent for purchases

3.2 Account Responsibilities

You are responsible for all activities that occur under your account
Notify us immediately of any unauthorized use of your account
We reserve the right to suspend or terminate accounts that violate these terms

4. Product Information and Pricing

4.1 Product Descriptions

We strive to provide accurate product descriptions and images
Colors and specifications may vary slightly from images displayed
We reserve the right to correct any errors in product information

4.2 Pricing

All prices are listed in USD unless otherwise specified
Prices are subject to change without notice
We reserve the right to correct pricing errors

5. Orders and Payment

5.1 Order Processing

Orders are subject to acceptance and availability
We reserve the right to refuse or cancel any order
Order confirmation does not guarantee product availability

5.2 Payment Terms

Payment is required at the time of order
We accept major credit cards and other specified payment methods
All transactions are processed securely through encrypted payment systems

6. Shipping and Delivery

6.1 Shipping Policy

Shipping costs and delivery times vary by location and shipping method
Risk of loss transfers to you upon delivery to the carrier
We are not responsible for delays caused by shipping carriers

6.2 International Shipping

International orders may be subject to customs duties and taxes
Customer is responsible for all customs fees and import duties

7. Intellectual Property

7.1 Website Content

All content on this website is owned by Royal Reels or licensed to us
You may not reproduce, distribute, or create derivative works without permission
Product images and descriptions are protected by copyright

7.2 User Content

By submitting reviews or content, you grant us a license to use such content
You represent that your content does not infringe on third-party rights

8. Prohibited Uses

You may not use our website to:

Violate any applicable laws or regulations
Transmit harmful or malicious code
Attempt to gain unauthorized access to our systems
Use automated systems to access our website without permission
Engage in any fraudulent activities

9. Disclaimers and Limitation of Liability

9.1 Disclaimers

Products are sold "as is" without warranties beyond manufacturer warranties
We do not guarantee that the website will be error-free or uninterrupted
We are not responsible for third-party content or links

9.2 Limitation of Liability

Our liability is limited to the purchase price of the product
We are not liable for indirect, incidental, or consequential damages
Some jurisdictions do not allow limitation of liability

10. Indemnification

You agree to indemnify and hold Royal Reels harmless from any claims, damages, or expenses arising from your use of the website or violation of these terms.

11. Termination

We may terminate or suspend your access to the website at any time, with or without cause, with or without notice.

12. Governing Law

These terms are governed by the laws of [Your Jurisdiction] without regard to conflict of law principles.

13. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website.

14. Contact Information

For questions about these Terms and Conditions, contact us at:

Email: legal@royalreels.store
Address: 100 Bayswater, New South Wales, 2011
Phone: (02) 8353 8988

Return and Refund Policy

Last Updated: July 17, 2025

1. Return Period

We offer a 30-day return period from the date of delivery for most items. Custom or personalized fishing gear may have different return policies as specified at the time of purchase.

2. Eligible Returns

2.1 Items Eligible for Return

Unused items in original packaging
Items with original tags and labels attached
Items accompanied by original receipt or order confirmation
Non-personalized fishing gear and equipment

2.2 Items NOT Eligible for Return

Used or damaged items (unless defective)
Personalized or custom-made fishing gear
Bait, lures, or consumable fishing supplies that have been opened
Items returned after 30 days from delivery
Items without original packaging or tags

3. Return Process

3.1 Initiating a Return

Contact our customer service at returns@royalreels.store
Provide your order number and reason for return
Receive return authorization and shipping instructions
Package items securely with all original materials

3.2 Return Shipping

Customer is responsible for return shipping costs unless item is defective
We recommend using trackable shipping methods
Risk of loss during return shipping is borne by the customer
Original shipping costs are non-refundable (except for defective items)

4. Refund Processing

4.1 Inspection and Processing

Returns are inspected within 3-5 business days of receipt
Refunds are processed within 5-10 business days after approval
Refunds are issued to the original payment method

4.2 Refund Amounts

Full refund for eligible returns (minus original shipping costs)
Partial refunds may apply for items not in original condition
Restocking fees may apply to certain items (will be disclosed at time of purchase)

5. Exchanges

5.1 Exchange Policy

Exchanges are available for different sizes or colors of the same item
Subject to availability of requested item
Price differences must be paid for upgraded items

5.2 Exchange Process

Follow the same return process but specify exchange request
New item will be shipped once return is received and processed

6. Defective or Damaged Items

6.1 Reporting Defects

Report defective or damaged items within 7 days of delivery
Provide photos of damage or defect when contacting customer service
We will provide prepaid return shipping for defective items

6.2 Resolution Options

Full refund including original shipping costs
Replacement item at no additional cost
Store credit for future purchases

7. Warranty Claims

7.1 Manufacturer Warranties

Many fishing products come with manufacturer warranties
Warranty claims should be directed to the manufacturer
We will assist in facilitating warranty claims when possible

7.2 Our Guarantee

We guarantee that items will arrive as described
We stand behind the quality of our products
Contact us if you experience any issues with your purchase

8. Special Circumstances

8.1 Holiday Returns

Extended return periods may apply during holiday seasons
Specific holiday return policies will be posted on our website

8.2 Bulk Orders

Special return policies may apply to bulk or wholesale orders
Contact customer service for bulk order return procedures

9. Store Credit

9.1 When Store Credit is Issued

For returns without receipt (with valid ID)
For items returned outside the normal return window (at our discretion)
As an alternative to refunds when requested

9.2 Store Credit Terms

Store credit does not expire
Can be used for future purchases on our website
Cannot be redeemed for cash

10. Contact Information

For returns, refunds, or questions about this policy:

Email: returns@royalreels.store
Customer Service: support@royalreels.store
Address: 100 Bayswater, New South Wales, 2011
Phone: (02) 8353 8988

11. Policy Updates

This refund policy may be updated from time to time. The most current version will always be available on our website.

These Terms and Conditions and Refund Policy are specifically tailored for Royal Reels fishing gear store, covering e-commerce operations, product sales, returns, and customer service for fishing equipment and accessories.